Refund policy

We want you to love every piece you order from Boho Lounge Style and Creation. If something isn't right, we're here to help.

Damaged, faulty or wrong items

If your order arrives damaged, faulty, or isn't what you ordered, email us at admin@boholoungecreation.com within 14 days of delivery with your order number and a photo of the item. We'll send a free replacement or give you a full refund - you won't need to send the item back.

Changed your mind?

You can return items within 30 days of delivery as long as they are unused, unwashed, and in their original condition and packaging, with tags attached.

Please email us first at admin@boholoungecreation.com to start a return - we'll send you the correct return address. Items sent back without contacting us first can't be accepted.
Return shipping costs are paid by the customer, and we recommend a tracked service.
Once we receive and check your return, we'll refund the price of the item to your original payment method within 5-10 business days.

Items we can't accept for return

Earrings and other jewellery, for hygiene reasons (unless faulty)
Items that have been used, washed, or damaged after delivery
Gift cards and sale items

Exchanges

The quickest way to swap a size or color is to return the item you have and place a new order for the one you'd like.

Lost parcels

If your tracking hasn't updated for 30 days, or your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or refund you in full.